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Website Terms and Conditions
Passenger Information and Reservation Agreement

Website Terms and Conditions
Passenger Information and Reservation Agreement

Updated 12/28/2020

Website Terms and Conditions

These Website Terms of Use govern your access and use of the website and its content. This website owned and operated by Arrivia, Inc., and its subsidiaries and affiliates (Collectively herein as "We," "Us," and "Our") located at 7720 N. Dobson Rd., Scottsdale, AZ 85256. If you ("You" or "Your") continue to browse and use this website, You are agreeing to comply with and be bound by the following terms of use, which together with Our Privacy Policy govern Our relationship with You in relation to your access and use of this website. If You disagree with any part of these terms, please do not use Our website.

FULFILLMENT SERVICES

Arrivia, Inc., d.b.a. [AlaskaCruises.com] ("Arrivia") is a registered seller of travel in the following states: Florida Fla. Seller of Travel Reg. No. ST42496, Iowa #1657, and California CST No. 2100614-50. Registration as a seller of travel does not constitute approval by the State of California. We are not a participant in the California Travel Consumer Restitution Fund. California requires certain sellers of travel to have a trust account or bond. Arrivia, Inc. maintains a Consumer Protection Bond issued by International Fidelity Insurance Company in the amount of $25,000.00.

PRICING TERMS AND CONDITIONS

Unless otherwise indicated above, all cruise rates are per person, double occupancy, cruise-only without airfare, do not include government taxes and fees and quoted in in U.S. dollars. P&O Cruises, P&O Australia, and Ponant Cruises rates are based on foreign currencies that are converted to USD based on today's exchange rates. Rates are subject to availability, can vary by ship and sailing date, and for new bookings only. Fares are capacity controlled, and subject to change without notice. Port charges are included. Prices do not include additional service charges; Travel Insurance; and applicable government taxes & fees unless otherwise specified in the offer. Surcharges and fees implemented by a travel supplier, even after the reservation is made, will be the sole responsibility of each traveler and is due and payable in full prior to departure. Certain promotions which may include amenities like shipboard credits, pre-paid gratuities, drink packages or other packages may be available by category, room type or fare code and may not be combinable with other promotions. For any questions, please consult one of our cruise specialists for applicability and verification. All prices, inclusions & promotions listed on the web-site are current at the time they we published and are subject to change without advance notice. Arrivia, Inc., its subsidiaries, and partners are not responsible for last minute changes to price or itinerary by cruise lines, or for any errors or omissions in the content of this website.

TRAVEL INSURANCE PLANS

We recommend the purchase of Travel Insurance as this is the only way you may recoup your money in the case of cruise cancellation for a covered reason within the Arrivia and/or Cruise Line's penalty period. Please contact the Our Client Services Department at 1-800-439-1909 to have Travel Insurance added to your invoice for an additional charge. For additional information regarding Travel Insurance, please visit our web-site: https:/www.www.alaskacruises.com.com/about/travel-protection-insurance.html

Optional Travel Insurance purchased through Us must be purchased on or before your Final Payment Due Date; otherwise certain benefits may not apply. If at any time you purchase additional services such as air travel, ground transportation, hotel accommodations, etc. as part of your planned trip, you should contact Us within 14 days of purchase so that the cost of these items can be added to your insurance policy. Additional premium costs will apply. Failure to do so may result in the denial of your claim by the insurance company. Also, in the event that you extend or alter your travel dates, you should alert either Us; Allianz Global Assistance; or other provider, otherwise your insurance plan may not cover any claims you may have.

PROVISION OF INFORMATION

Travel, travel provider, and product and service information provided to Purchaser is based on information received from third party travel providers. While We make reasonable efforts to ensure that this information is accurate and complete, We expressly disclaim liability for inaccurate, incomplete, or misleading information.

HOTEL TAXES AND FEES

To facilitate your transactions with Us, We will charge your payment method for "Taxes and Fees." "Taxes and Fees" includes an the estimated total that we will pay to the hotel or supplier for taxes and government fees it owes related to your booking, including but not limited to, sales and use tax, occupancy tax, room tax, excise tax, value added tax, and/or other similar taxes. The amount paid to the supplier for taxes and fees may be less than the amount we estimate and charge to You. The balance of the charge for Taxes and Fees is a service recovery fee we retain as part of the compensation for our services and to cover Our costs for making reservations, including, for example, customer service costs. We may also include Our service fee in the Taxes and Fees section, which is a fee You paid to Us. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount we pay the hotel and the location of the hotel where you will be staying, and may include profit that we retain.

Depending on the type of booking You make through Us, You may be charged additional fees by Our suppliers, including, but not limited to: Certain mandatory hotel specific service fees, including but not limited to: resort fees, energy surcharges, newspaper delivery fees, in-room safe fees, tourism fees, security deposits and/or housekeeping fees; Certain optional incidental fees, including but not limited to: parking charges, minibar charges, phone use charges, room service charges and/or movie rentals; and Port expenses, specialty dining, show fees, drink package costs, and/or additional activity costs.

Our suppliers may require you to put a payment method on file upon check in to pay these and/or other charges directly to the supplier upon check out. Contact the supplier directly to determine what charges apply to your reservation.

Additionally, suppliers may charge destination marketing fees that are collected by the hotel for payment to a local tourist bureau. If you are a citizen of a country you travel to, you may owe additional taxes to the hotel at check out.

Contact the supplier with any questions regarding the specific taxes and fees or additional charges that they may collect which may be applicable to your booking.

AVAILABILITY

All products and services marketed herein are available for purchase by Destinations? Exchange Program participants only. All offers are based on availability and travel products are not guaranteed until confirmation is received from the travel provider or supplier directly through Us.

CANCELLATION POLICY

Cancellations made will be subject to the individual provider's cancellation policies, and will be disclosed at time of booking. We are not responsible for and otherwise disclaim any responsibility, liability, or other damages related to third-party suppliers cancellation and refund policies or their issuance of future cruise or travel credits, certificates or other forms currency in exchange for a future right to travel with the third-party supplier. In addition, We may facilitate options to cancel, rebook, or receive such credits to be used in the future with third-party suppliers, however, by doing so We are not making any recommendations or representations as to the financial condition of the third-party suppliers.

UPLIFT PAYMENT PROGRAMS

Uplift is a third-party provider of payment programs that provides payment options for You. Any transaction, agreement, or arrangement that You enter into with Uplift is solely between You and Uplift. We are not a party to such transaction, agreement, or arrangement and disclaim any responsibility or liability for the same. Further, Uplift is solely responsible for the content, materials and/or information contained in any Uplift websites that may be accessed via Our site. Such links are provided by Us solely for your convenience.

LIMITATION OF LIABILITY

Our disclaimers of liability apply to damages or injury caused by any performance failure, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access or alteration, whether the damage related to breach of contract, tortious acts, negligence or any other cause of action. You acknowledge that We are not liable for defamatory, offensive or illegal conduct of third parties, including Users to this website. The risk of any of the above rests entirely with You. We and any individual or entity involved in creating, producing, or distributing any content or information on this website, are not liable for any direct, indirect, incidental, special, punitive, liquidated, exemplary, moral or consequential damages that result from the use or the inability to use this website or from the breach of any warranty.

USE OF CONTENT AT YOUR OWN RISK

Your use of any information or materials on this website is entirely at Your own risk, for which We shall not be liable. It shall be Your own responsibility to ensure that any products, services or information available through this website meet Your specific requirements.

NO ENDORSEMENT OF CONTENT

From time to time, this website may also include links to other websites. These links are provided for Your convenience to provide further information. They do not signify that We endorse the website(s). We have no responsibility for the content of the linked website(s).

We do not endorse, nor are We responsible for, the accuracy or reliability of any opinion, advice or statement on this Website. We are not responsible for any offensive, defamatory or obscene posting made on the website by anyone. We are not liable for any loss of damage caused by Your reliance on information obtained through the content and/or postings on this website. It is the responsibility of You to evaluate the accuracy, completeness or usefulness of opinions, information, advice or other content on this website. We do not endorse, warrant or guarantee any product or service offered by a third party on this website. We will not be a party to or monitor any transaction between You and any third-party provider of products or services. Just as an individual would use his or her own best judgment and exercise caution before purchasing any product or service, You should do so in these transactions.

COPYRIGHT

This website contains material that are owned by or licensed to Us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works or in any way exploit any of the content provided on this website. Except as otherwise permitted by copyright laws, You may not copy, redistribute, publish or use downloaded material, without the express written permission of Us. If permission is granted, the proper copyright notice must be attached. You acknowledge that You do not acquire any ownership rights by downloading any content from the site.

All trademarks reproduced in this website, which are not the property of, or licensed to Us, are acknowledged on the website. The website contains materials that are copyrighted, trademarked or is the proprietary property of other individuals or companies. Only the individual artists have the right to reproduce, distribute, display or prepare derivative works of their artwork or permit others to do the same with respect thereto. We own a copyright in the selection, coordination, arrangement and enhancement of such website, including the original content.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

CLAIMS OF COPYRIGHT INFRINGEMENT

We respect the intellectual property rights of others and asks that you do the same. If you believe in good faith that material or content on the website infringes your copyrighted work, you (or your agent) may send us a written notice under the Digital Millennium Copyright Act that includes the following information:

1. A clear identification of the copyrighted work that you claim has been infringed.

2. A clear identification of the material you claim infringes the copyrighted work, and information that will allow us to locate that material on the website, such as a link to the infringing material.

3. Your contact information so that we can reply to your complaint, preferably including an email address and telephone number.

4. A statement that you have a "good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law."

5. A statement that "the information in the notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."

6. The written notice must be signed by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Copyright infringement notifications can be sent to by email or mail as follows: legal@arrivia.com or Attn: IP Counsel, Arrivia, Inc., 7720 N. Dobson Rd., Scottsdale, AZ 85256.

We will not process your notice if it is incomplete. We reserve the right to remove content on the website alleged to be infringing without prior notice, at its sole discretion. You may wish to seek legal counsel prior to submitting a copyright infringement notification. You could be held liable for alleging false claims of copyright infringement.

ARTICLES AND OTHER ORIGINAL CONTENT

This website works with a variety of authors and artists and photographers to develop the information You see and read. All of these materials are Our property and the property of individual contributors. To reproduce any of this material, You must have the written permission from Us and of the third-party content providers or licensors. We own a copyright in the selection, coordination, arrangement and enhancement of such content, including original content.

REPRINTED INFORMATION

This website occasionally uses material previously published other places. We do Our best to secure proper reproduction rights. If, in any case, We have not named a source accurately, please contact Us so We can correct the name of the source.

OTHER MATERIAL

All material is Our property and of the third-party content providers or licensors and may not be reproduced, copied, distributed or displayed without written permission from Us and of the third-party content providers or licensors.

TRADEMARK

For Trademarks that are Our trademarks, all rights are reserved. All other trademarks appearing on this website are the property of their respective owners who are third party content providers or licensors. You expressly agree not to reproduce, disseminate, share, transfer, transmit or use Our trademarks, or those trademarks licensed to Us. In order to disseminate, share, transfer, transmit or use any of these trademarks, You must have the written permission of ICE and of the third-party content providers or licensors.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once You have used these links to leave Our site, You should note that We do not have any control over that other website. Therefore, We cannot be responsible for the protection and privacy of any information that You provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to all other websites. The inclusion of any links does not imply a recommendation or endorsement of the views expressed therein.

INDEMNIFICATION

YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS US, OUR AFFILIATES AND THIRD-PARTY CONTENT PROVIDERS OR LICENSORS AND THEIR RESPECTIVE EMPLOYEES, DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST ALL CLAIMS, INCLUDING BUT NOT LIMITED TO, THIRD PARTY CLAIMS, DAMAGES, COSTS AND LIABILITIES, INCLUDING REASONABLE ATTORNEY'S FEES ARISING OUT OF OR IN CONNECTION WITH, YOUR VIOLATION OF THESE TERMS OF USE.

ELIGIBILITY

This website is available only to people with enough capacity to bind in terms of applicable Law. Consequently, this website and the information and services (if any) contained therein are not available or are not intended for minors. If You do not qualify, please stop using this website and leave it immediately. This website and the materials contained therein are for informational purposes only. By providing the materials, We are not providing any service or legal or professional advice. The information available on this website is based on sources believed to be accurate and reliable. We have made reasonable efforts to ensure the accuracy of this information, however, We do not in any way guarantee the accuracy of the information available on this website.

CHOICE OF LAW

These Terms of Use, Your use of Our website, and all disputes arising out of such use of the website shall be governed by and construed and enforced in accordance with the internal laws of the State of Arizona, U.S.A.

CLASS ACTION WAIVER

PURCHASER AND ARRIVIA, INC. AGREE THAT ANY PROCEEDING TO RESOLVE OR LITIGATE ANY DISPUTE, WHETHER IN ARBITRATION, IN COURT, OR OTHERWISE, WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS, AND THAT NEITHER PURCHASER OR ARRIVIA, INC. WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, A REPRESENTATIVE ACTION, A COLLECTIVE ACTION, A PRIVATE ATTORNEY-GENERAL ACTION, OR IN ANY PROCEEDING IN WHICH PURCHASER OR ARRIVIA, INC. ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY. PURCHASER AND ARRIVIA, INC. FURTHER AGREE THAT NO ARBITRATION OR PROCEEDING WILL BE JOINED, CONSOLIDATED, OR COMBINED WITH ANOTHER ARBITRATION OR PROCEEDING WITHOUT THE PRIOR WRITTEN CONSENT OF PURCHASER AND ARRIVIA, INC. AND ALL PARTIES TO ANY SUCH ARBITRATION OR PROCEEDING. IF THE CLASS ACTION WAIVER (WHICH INCLUDES A WAIVER OF PRIVATE ATTORNEY-GENERAL ACTIONS) HEREIN IS FOUND TO BE ILLEGAL OR UNENFORCEABLE AS TO ALL OR SOME PARTS OF A DISPUTE, WHETHER BY JUDICIAL, LEGISLATIVE, OR OTHER ACTION, THEN THIS SECTION WILL NOT APPLY TO THOSE PARTS. INSTEAD, THOSE PARTS OF THE DISPUTE WILL BE SEVERED AND PROCEED IN A COURT OF LAW, WITH THE REMAINING PARTS PROCEEDING IN ARBITRATION.

DISCLAIMER OF WARRANTIES

The content of the pages of this website is for Your general information and use only. It is subject to change without notice. All content and information is provided "as is", without any kind of warranties, either express or implied including, but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose.

Neither We, nor Our affiliates, Our respective employees, agents or third-party content providers or licensors, if any, warrant that the service will be uninterrupted or error-free and do not make any warranty about the results that may be obtained from using this website or the content on this website. While we make reasonable efforts to ensure that the information provided herein is accurate and complete, the aforementioned parties disclaim any liability related to the inaccuracy of any content or any information, service, merchandise provided on or through this website by third-parties. By using, viewing, transmitting, storing in any way or otherwise using this website, its content, services or the features available on this website, You give Your consent to each and every one of the terms and conditions set forth herein and expressly waive any right to claim ambiguity, error or lack of consent as related to Your use of this website.

While we make reasonable efforts to ensure that the information provided herein is accurate and complete, neither We, nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

DISPUTE RESOLUTION POLICY

Any and all disputes, claims or controversies whatsoever, whether based on contract, tort, statutory, constitutional or legal rights, arising from or relating to the sale, booking, processing or payment of any cruise and travel benefits or vacation club membership services, programs or products, including but not limited to alleged violations of civil rights, discrimination, consumer protection or privacy laws, or for any losses, damages or expenses, by and between or among You and Us and Our heirs officers, directors, employees, agents, business partners, suppliers or vendors shall be referred to and resolved exclusively by binding arbitration pursuant to the Commercial Arbitration Rules of the American Arbitration Association ("AAA") to be conducted in Maricopa County, Arizona, U.S.A., to the exclusion of any other forum. You hereby consent to jurisdiction and waive any venue or other objection to the arbitration proceeding taking place in Maricopa County, Arizona. The arbitration proceeding shall be administered by the AAA under its Commercial Arbitration Rules and the fee schedule in effect at the time the proceeding is commenced.

The arbitration proceeding shall be governed by the Federal Arbitration Act, 9 U.S.C. 1 et. seq. ("FAA") and a final judgment upon the award rendered by the arbitrator may be entered by any court having jurisdiction thereof. Either party may elect to participate in the arbitration telephonically. The parties shall be permitted to conduct discovery in accordance with the Federal Rules of Civil Procedure.

Except to the extent the parties' procedural or substantive rights are governed by the FAA and the federal common law relating to arbitration, this Dispute Resolution Policy shall be governed by the laws of the State of Arizona without regard to its choice of law and conflict of law rules.

The parties agree that any arbitration proceeding will be filed and conducted on an individual, and not a collective or class-wide basis, and shall not be joined or consolidated with another claim or proceeding between one of the parties and any other entity or person. The arbitrator selected under this Dispute Resolution Policy shall have no authority to arbitrate claims on a class-wide, collective, group or consolidated basis.

The parties further expressly agree that (i) the arbitrator's decision will be final and binding; (ii) the arbitrator shall only reach his or her decision by applying strict rules of law to the facts; (iii) the arbitration shall be conducted in the English language; (iv) the party in whose favor the arbitration award is rendered shall be entitled to recover its costs and expenses of the arbitration including, but not limited to, its reasonable attorneys' fees, the costs and expenses of the administration of the arbitration proceedings including the AAA filing fees, and any costs and attorneys' fees incurred in executing on or enforcing the arbitration award; and (v) the arbitral award shall be issued in Maricopa County, Arizona.

Except as otherwise provided herein, no party shall be entitled to commence or maintain any action in a court of law upon any matter in dispute until such matter shall have been submitted and determined as provided herein and then only for the enforcement of the arbitration award. Notwithstanding this Dispute Resolution Policy, We may as necessary apply to a court of competent jurisdiction in Maricopa County, Arizona to seek injunctive relief relating to the unauthorized use of Our trademarks, trade name, or other intellectual property (the "Marks"), or to otherwise protect its goodwill and reputation associated with the Marks. The institution of any such action for injunctive relief shall not constitute a waiver of the right or obligation of any party to submit any other claim to arbitration.

Judgment upon the arbitral award or decision may be entered by the Maricopa County Superior Court or the United States District Court for the District of Arizona, or application may be made to such court for the judicial confirmation of the award and order of enforcement, as the case may be, if the Arbitrator's award or decision is not complied with within seven (7) days of the issuance of the award or decision.

TELECOMMUNICATIONS AND AGREEMENT TO BE CONTACTED

Call Recording and Monitoring. You acknowledge that telephone calls to or from Us to You may be monitored and recorded and you agree to such monitoring and recording.

Providing Telephone Numbers and Other Contact Information. You verify that any contact information provided to Us, including, but not limited to, Your name, mailing address, email address, residential or business telephone number, and/or mobile telephone number, is true and accurate. You verify that you are the current subscriber or owner of any telephone number that you provide. You are strictly prohibited from providing a phone number that is not Your own. If We discover that any information provided in connection with your registration is false or inaccurate, We may suspend or terminate Your account at any time. Should any of your contact information change, including ownership of Your telephone numbers,You agree to immediately notify Us before the change goes into effect by texting STOP to any text message, calling Us at 855-678-8731, or emailing Uscxxrdfwfaqaqwfrwcubbwxuuqzbsw.

Your Consent to Receive Automated Calls/Texts. You acknowledge that by voluntarily providing Your telephone number(s), you expressly agree to receive artificial voices, prerecorded voice messages, and/or autodialed calls and text messages (such as SMS, MMS, or successor protocols or technologies) from Us related to marketing, promotions, your account, any transaction, and/or Your relationship with Us. You acknowledge that automated calls or text messages may be made to Your telephone number(s) even if Your telephone number(s) is registered on any state or federal Do Not Call list. You agree that We may obtain, and You expressly agree to be contacted at, any email addresses, mailing addresses, or phone numbers provided by You or Your representative at any time or obtained through other lawful means, such as skip tracing, caller ID capture, or other means. You agree to receive automated calls and text messages from Us, even if You cancel your account or terminate your relationship with Us, except if You opt-out (see below). You understand that You do not have to agree to receive automated promotional calls/texts as a condition of purchasing any goods or services. To opt-out, please see the Opt-Out Instructions below.

Opt-Out Instructions. Your consent to receive automated calls and texts is completely voluntary. You may opt-out at any time. To opt-out of text messages, text STOP to any text message You receive, call Us at 855-678-8731, or email Us and specify that You want to opt out of text messages. You may also text HELP for help. You acknowledge and agree to accept a final text message confirming Your opt-out. We may use different shortcodes for different messaging purposes, so texting STOP to one shortcode will not effectuate a stop request for all shortcodes to which You are subscribed. If You would like to stop messages from multiple shortcodes, text STOP to each shortcode to which You would like to unsubscribe. To opt-out of automated voice calls (not text messages), You must (i) call 855-678-8731 or email with written notice revoking Your consent to receiving automated calls; and (ii) in Your notice, You must include your full name, mailing address, account number, and the specific phone number(s) for which You wish to stop automated calls. It is Your sole responsibility to notify Us if You no longer want to receive automated calls or text messages. You waive any rights to bring claims for unauthorized or undesired calls or text messages by failing to opt-out immediately or by failing to follow these instructions. Please allow up to thirty (30) days to process any opt-out request. Please note that if You opt out of automated calls or text messages, We reserve the right to make non-automated calls to You.

Fees and Charges. There is no fee to receive automated telephone calls or text messages from Us. However, You may incur a charge for these calls or text messages from Your telephone carrier, which is Your sole responsibility. Check Your telephone plan and contact Your carrier for details. You represent and warrant that You are authorized to incur such charges and acknowledge that We are not responsible for such charges.

Unauthorized Use of Your Telephone Device. You must notify Us immediately of any breach of security or unauthorized use of Your telephone device. Although We will not be liable for losses caused by any unauthorized use of Your telephone device, You may be liable for Our losses due to such unauthorized use.

Your Indemnification of Us. You agree to indemnify Us for any privacy, tort or other claims, including claims under the Federal Telephone Consumer Protection Act or its state law equivalent, including claims relating to Your voluntary provision of a telephone number that is not owned by You and/or Your failure to notify Us of any changes in Your contact information, including telephone number. You agree to indemnify, defend and hold Us harmless from and against any and all such claims, losses, liability, costs and expenses (including reasonable attorneys' fees). We shall have the exclusive right to choose counsel, at Your expense, to defend any such claims.

Release of Claims. In consideration of the services provided by Us, You hereby release Us from any and all claims, causes of action, lawsuits, injuries, damages, losses, liabilities or other harms resulting from or relating to telephone calls or text messages, including without limitation any claims, causes of action, or lawsuits based on any alleged violations of the law (including, without limitation, the Telephone Consumer Protection Act, Truth in Caller ID Act, Telemarketing Sales Rule, Fair Debt Collection Practices Act, or any similar state and local acts or statutes, and any federal or state tort or consumer protection laws).

General. You are responsible for obtaining and maintaining all telephone devices and other equipment and software, and all internet service provider, mobile service, and other services needed to receive calls and text messages. Text messaging may only be available with select carriers with compatible handsets. Your obligations under this Section will survive termination of these Terms of Service. OFAC and Export Control

TRAVEL SANCTIONS AND REGULATIONS

The United States Department of the Treasury through the Office of Foreign Assets Control ("OFAC") has issued comprehensive sanctions against various countries, currently and specifically: Cuba; Crimea Region of Ukraine, Iran, North Korea, and Syria. Additionally, We are prohibited from doing business with anyone who is identified on the OFAC maintained Specially Designated Nationals and Blocked Persons List ("SDN"), and or any other similar lists published by OFAC (collectively, the "Lists").

These sanctions and Lists limit the ability for Us, Our affiliates and Our travel suppliers, vendors and related companies to conduct business with these countries and their citizens, and any individuals on the Lists. For this reason, We will be unable to accept Your enrollment or purchases online, on the phone, or via any other source, unless You can satisfy the following conditions:

Are a citizen in a non-sanctioned country;

Provide proof of residency in a non-sanctioned country AND evidence that you are funding the purchase, including all onboard charges, through a bank associated with a non-sanctioned country; and

Are not named on any economic or trade sanction lists including but not limited to the Lists published by OFAC.

In the event we need to verify the above information, You agree to provide the necessary information to us in order to verify that We are not prohibited from providing products and services to you, otherwise we are unable to provide products or services to you.

Passenger Information & Reservation Agreement

Definition of Terms

Traveler(s): You, a very important Client of Arrivia, Inc.
Arrivia: Arrivia & subsidiaries: iCruise.com, AlaskaCruises.com, AlaskaCruises.com, EuropeCruises.com, HawaiiCruiseOutlet.com, RegentCruises.com, and private label partners CruiseAdvice.org, CruiseGuy.com, 7Cruise.com
Vendor(s): Cruise line, airline, hotel, resort, tour operator, car rental agency, any other provider of travel utilized by Us

By booking via this site or with one of our Agents, Traveler(s) agrees to abide by the following Terms & Conditions/Our Passenger Information & Reservation Agreement. Traveler is required to read this Agreement in detail to ensure full compliance with Our policies and procedures. We shall not be held responsible should Traveler fail to read and understand this Agreement in its entirety.

In providing travel arrangements, We act only as an agent on Traveler's behalf and does not operate, control or supervise any Vendor and will not be held responsible for Vendors failing to meet schedules or other travel arrangements whether or not schedules/travel arrangements are booked/issued by Us or one of our Vendors. We are not responsible for breach of contract or any intentional or negligent action on the part of such third party suppliers which may result in loss, damage, delay or injury to Traveler and his/her travel companions. We do not guarantee third party supplier rates, bookings, reservations, connections, scheduling, or protection of personal belongings. In addition, We assume no responsibility for overbooking, cancellation or delays for cruises, hotels or airlines, tour operators, ground transportation or other providers of service. We recommend the purchase of Travel Insurance.

Travelers assume full responsibility for obtaining required travel documents and hereby release Us from any duty of verifying passport, visa, vaccination or other entry requirements for each destination as listed on Traveler's itinerary.

Traveler agrees that We are not responsible for potential risks and hazards associated with travel to some destinations and by embarking on travel arrangements booked through Us, Traveler voluntarily assumes the risk associated with such travel.

All Vendors, including Cruise Lines & Airlines, reserve the right to amend their itineraries with or without notice. Traveler will need to verify his/her itinerary via the specific Vendor's web-site. Additionally, Vendors may increase government taxes and fees imposed by a government agency or add fuel surcharges even after reservation has been paid in full. These additional costs, if any, will be the sole responsibility of Traveler and will be added to the applicable invoice; or onboard account if collected by the Cruise Line. We reserve the right to correct clerical errors on Traveler's invoice, including but not limited to taxes, government fees, airline taxes/fuel surcharges, cruise fare/taxes/fuel surcharges, and miscellaneous costs any time up to commencement of travel.

Proof of Citizenship - (IMPORTANT!)

Proper proof of citizenship is at all times REQUIRED to travel. It is the responsibility of each Traveler to be aware of the proper documentation required for travel regardless of Cruise Line and destination, including but not limited to valid passport, photo identification, proof of citizenship, visas and inoculations if applicable. If Traveler does not provide the required documentation at time of embarkation, Traveler will be denied boarding without recourse for refund. Should boarding be denied, Traveler's cruise is non-refundable. Traveler will be solely responsible for all expenses. The Cruise Line and Arrivia are not responsible for refunding any moneys paid and/or reimbursing Traveler for any out-of-pocket expenses that may be incurred.

Travel Sanctions and Regulations

The United States Department of the Treasury through the Office of Foreign Assets Control ("OFAC") has issued comprehensive sanctions against various countries, specifically: Crimea, Cuba, Iran, North Korea, Sudan, and Syria.

These sanctions limit the ability of cruise lines to conduct business with these countries and their citizens, which includes allowing certain citizens of these countries to sail aboard their ships, therefore these sanctions limit the ability of Us to do business with citizens of these countries on behalf of the cruise lines. For this reason, We will be unable to accept your cruise reservation online, on the phone, or via any other source, unless you can satisfy the following conditions:

You must be able to satisfy all of the above criteria in order to book with Us in order to sail aboard a cruise line that enforces this policy.

Travel Advisory

In light of changes to travel restrictions on citizens from seven specific countries (Iran, Iraq, Libya, Somalia, Sudan, Syria, and Yemen), all guests who may be affected by these changes should first check with their local embassy or consulate, and also verify requirements with the United States State Department, Department of Homeland Security, and/or Customs and Border Protection for further information on visa and/or travel requirements prior to commencing your travel.

Non-United States & Non-Canadian Citizens

Valid passport is required, AND a multiple re-entry visa (B-2 Visitor's Visa) may be required, for foreign cruise passengers sailing from the United States. Traveler may also be required to have sailing permits and/or visas to enter some countries.

Travel to Alaska & the Pacific Coast

The Canadian Government requires Foreign Citizens from most countries to obtain a visa for entry into Canada. This law affects all cruises that make a port of call in Canada including most cruises to and from Alaska and the Pacific Coast. Failure to present the required visa will result in denied boarding with no refund. Find out if you need a visa: http://www.cic.gc.ca/english/visit/visas.asp.

United States, Canadian Citizens and Permanent Residents*

Many Cruise Lines now require all Travelers to carry a valid passport. Please refer to the Cruise Line's web-site for the most up-to-date requirements.

*Attention Princess Cruises Passengers: The following is the passport requirement when minors travel with one (1) adult 21 years of age or older on a voyage governed by the U.S. Western Hemisphere Travel Initiative (WHTI). This includes travel within the United States, Hawaii, Canada, the Caribbean, Mexico & the Panama Canal. Princess requires that ALL Travelers must be in possession of a valid passport. In cases of emergency where Travelers may be required to disembark at a non-U.S. port, Princess cannot guarantee that all members of Traveler's party will be allowed to disembark with just a WHTI-compliant document or birth certificate. Failure to present a valid passport for all Travelers traveling together will result in denial of boarding without refund.

U.S. Resident Aliens are required to present, in addition to a valid passport & any other required document, a current and valid Alien Resident Card. Canadian Permanent Residents are required to present a valid Permanent Resident Card in addition to a valid passport and other required documents.

The above mentioned Proof of Citizenship requirements is subject to change without advance notice. For the most up-to-date information regarding passport requirements and trusted traveler programs (such as the new U.S. Passport Card, NEXUS, SENTRI and FAST) please refer to the following web-site: http://travel.state.gov/. Foreign nationals should at all times contact their government agency for further details. All Travelers are required to pre-register online with their Cruise Line prior to Travel Documents being issued.

Passenger Names

Upon receipt of confirmation, it is important for Traveler(s) to review the spelling of each name to ensure it exactly matches each Traveler's passport, including middle name. If a name is incorrect or misspelled, Traveler is required to contact Us immediately. Penalties may apply to name changes and corrections after booking. Penalties and/or service charges incurred by Vendors and Arrivia for correcting misspelled or inaccurate names are the Traveler's sole responsibility. Traveler must complete his/her pre-cruise travel registration forms on each cruise line's web-site immediately upon final payment. Note: Newlyweds must provide each name as they will appear on their valid government issued I.D. at the time of travel.

Name Changes & Substitutions

Many Cruise Lines will allow name changes on a stateroom provided at least one of the original passenger names in the stateroom remains the same. These changes may be made without penalty if made prior to the Cruise Line's Final Payment Due Date. Any name changes or corrections after the Final Payment Due Date is subject to name change fees by your cruise line, airline, Arrivia and/or other Travel Providers. Unfortunately, Cruise Lines will not allow a total name change of all guests in a cabin. Should you opt to change the names of all passengers in a stateroom; Cruise Lines will consider this a full cancellation and applicable cancellation penalties will apply. We recommend Travel Insurance to protect your vacation investment.

Minimum Age Requirement

Most cruise lines require that Travelers under the age of 21 years be accompanied by a parent, relative, or guardian 25 years or older booked in the same cabin. Exceptions may be made for honeymooners who can present a marriage certificate; otherwise guests under the age of 21 will be denied boarding without a refund. We are not liable for Traveler's failure to provide correct information.

Booking a Guaranteed Stateroom: In exchange for a low cruise rate, most Cruise Lines allow Travelers to book a Guaranteed (GUAR/GTY) stateroom/category. When booking this type of promotional fare, Traveler's stateroom is assigned/selected by the Cruise Line within 1-week of departure, subject to availability. Guaranteed Balcony and Oceanview staterooms may have obstructed views. We have no control over the cabin assignment. Once Traveler's cabin has been assigned, no changes are allowed. Travelers and their companions traveling together in separate cabins may be assigned on different decks. Travelers with specific cabin needs/requirements should not book this type of cruise fare. To request a specific cabin(s) contact Us immediately. Additional fees apply for specific cabin assignments.

Air - Schedules and Deviations

Air schedules are booked at the discretion of Vendor, whether it is Us, the Cruise Line, or an alternate third party agency, and may not be released to Traveler until 21-days prior to travel. Vendor will make every effort to provide a convenient flight schedule with minimal stops. Once flights are assigned, changes cannot be made without incurring significant penalties. Third-party Vendor air program fees, policies, and procedures are separate from the fees, policies, and procedures of Arrivia. Frequent flyer mileage programs, airline seat selection and special requests are the sole responsibility of Traveler in accordance with airline policies. We make no guarantee nor assume any responsibility for airline selection, seat assignments, flight schedules and routing, or delays/cancellations. If you have a specific flight preference, deviation requests are accepted for a minimum non-refundable fee of $50 per person plus any airfare differential; due and payable at time of confirmation. Additional fees/charges are non-refundable and are the sole responsibility of the Traveler. Air Deviations may not be requested within 60-days of departure. After initial deposit has been received, all Vendors reserve the right to charge penalties should you opt to cancel your air schedule.

Seat Assignments: Once your flights have been confirmed, you will be required to select pre-assigned seats via the airline's web-site, as well as request special meals and add frequent flyer numbers. Customer Service department is available to assist with these arrangements for a fee of $25 per cabin/per request.

Final Payment

Traveler's Cruise, Land/Hotel Package, Airfare, Arrivia Custom Cruise Combo Package, and/or additional services booked via our site or with one of our Sales Agents must be paid in full no later than the Final Payment Due Date listed on his/her invoice, unless otherwise advised. We will charge the full outstanding balance to the credit card currently on file on the date specified, unless Travelers provide specific written instruction stating otherwise. Cancellations for lack of payment due to declined credit cards and/or returned checks are subject to the individual Vendor's cancellation penalties and are the responsibility of Traveler(s). Final Payments may be made online by clicking the "Make a Payment" link at the top of our websites, by telephone to our agency, or by check or money order payable to Arrivia.

Travel Insurance

We recommend the purchase of Travel Insurance as this is the only way you may recoup your money in the case of cruise cancellation for a covered reason within the Arrivia and/or Cruise Line's penalty period. Please contact Our Client Services Department at 1-800-439-1909 to have Travel Insurance added to your invoice for an additional charge. For additional information regarding Travel Insurance, please visit our web-site: https:/www.alaskacruises.com/about/travel-protection-insurance.html

Optional Travel Insurance purchased through Arrivia must be purchased on or before your Final Payment Due Date; otherwise certain benefits may not apply. If at any time you purchase additional services such as air travel, ground transportation, hotel accommodations, etc. as part of your planned trip, you should contact Us within 14 days of purchase so that the cost of these items can be added to your insurance policy. Additional premium costs will apply. Failure to do so may result in the denial of your claim by the insurance company. Also, in the event that you extend or alter your travel dates, you should alert either Arrivia; Allianz Global Assistance; or other provider, otherwise your insurance plan may not cover any claims you may have.

Travel Documents

To access cruise documents, Travelers are required to complete the online check-in process after final pre-cruise registration process via the Cruise Line's web-site to obtain his/her Cruise Line e-dox/boarding pass.

Pricing Terms & Conditions

All prices, inclusions & promotions listed on the web-site are current at the time of upload and are subject to change without advance notice. Prices exclude non-commissionable fees; additional service charges; Travel Insurance; and applicable government taxes & fees unless otherwise specified. Surcharges and fees implemented by a travel supplier, even after the reservation is made, will be the sole responsibility of each traveler and is due and payable in full prior to departure.

All prices, inclusions & promotions listed on the web-site are current at the time of upload and are subject to change without advance notice.

Arrivia, its subsidiaries, and partners are not responsible for last minute changes to price or itinerary by cruise lines, or for any errors or omissions in the content of this website. All fares are in U.S. dollars, cruise-only, for new bookings only, per guest, double occupancy, subject to availability, varying by sail date, capacity controlled, and subject to change without notice. Port charges are included. Prices exclude non-commissionable fees; additional service charges; Travel Insurance; and applicable government taxes & fees unless otherwise specified.

Surcharges and fees implemented by a travel supplier, even after the reservation is made, will be the sole responsibility of each traveler and is due and payable in full prior to departure.

$1 Deposit Promotions

$1 Deposit Rate Offers and Promotions are based on highly restricted fare codes. Guests will have 7 days from booking date to cancel with a $1 per person penalty. Any cancellations beyond this time period and before final payment will result in an additional $50 per person penalty which can be applied to a future cruise with our company. Cancellations after final payment will result in standard cruise line cancellation policies plus an additional $50 per person service fee which can be applied to a future sailing.

Arrivia & Cruise-Only Change/Cancellation Fees

For Cruise-Only bookings, the Cruise Line's change & cancellation fees will apply. Fee structure varies by Cruise Line. Traveler should contact Arrivia for specific cancellation fees for his/her cruise. In addition to Cruise Line fees, We also charge an administrative fee for changing and cancelling your reservation.


Arrivia & Cruise Line Fee Structure
All fees are non-refundable
Fee Description Arrivia Fees Cruise Line Fees
Change Fees $25 per person, per occurrence plus Cruise Line Fees Determined by Cruise Line at time of change
Cancellation Fees/Penalties $50 per person Arrivia Admin Fee plus Cruise Line Fees Determined at time of cancellation
Air Deviation Fees/Penalties $50 per person Arrivia Admin Fee plus airline fare difference & fees If client booked Cruise Line air, the Cruise Line will determine the fees at time of change
Print/Mail Doc Fee $25 per booking, per occurrence for documents mailed within the 48 contiguous U.S. Additional fees may apply for all other locations. Fees are determined by the Cruise Line
Returned Check Fee $50 per check, per occurrence N/A

Additional fees/penalties apply to Arrivia Custom Cruise Combo Packages. See below for fee structure.

Arrivia Custom Cruise Combo Packages

Arrivia Custom Cruise Combo Packages ('Cruise Combos') are designed to include multiple travel suppliers at a single price. Travel suppliers can include, but are not limited to: airlines, cruise lines, hotels, transportation companies, tour operators, shore excursion providers and resorts (see the section: Limitation of Responsibility above). We reserve the right to substitute any service or travel supplier with one of similar or equal quality, at any time, without prior notice.

Reservations

Completing the Online Booking Form does not guarantee a Cruise Combo reservation. We will make every effort to book the sailing date and category requested. We will contact you with stateroom category, rates and availability of your sailing date prior to charging your credit card. A per person non-refundable deposit is required to confirm a reservation.

Our Processing Fee

Effective January 1, 2011, We will charge a $20 per booking fee when confirming a Cruise Combo. Fee is added to the Cruise Combo fare at the time of booking and will be reflected in the total amount shown on your invoice. Fee is collected with final payment and is at all times non-refundable.

Change Fee/Re-Ticket Fee

Travelers may request revisions, including but not limited to: promotional fares, travel dates, cabin category, and travel supplier preferences (non-airline). A minimum $50 per person non-refundable change/re-ticket fee will apply ($100 per booking), plus any supplier penalties/fees. This fee is due and payable upon confirmation of change.

Arrivia Air - Schedules & Deviations

From time to time, Wewill offer promotional airfare from select U.S. gateways as part of a Cruise Combo. Our ability to offer air is limited to airline scheduling and the availability of published and negotiated airfares. Airfares negotiated by Us and/or a third party vendor limit your ability to exchange, upgrade, endorse or make changes to your airline tickets. The air portion of your Cruise Combo is at all times non-refundable.

We will release your air schedule at least 60-days prior to departure, and only after final payment for entire Cruise Combo Package has been received. Frequent flyer mileage programs, airline seat selection, airline baggage fees, and special requests are the sole responsibility of Traveler in accordance with airline policies. We make no guarantee nor assume any responsibility for airline selection, seat assignments, flight schedules and routing, or delays/cancellations. We cannot guarantee a specific flight schedule in advance. However, after Traveler has received his/her flight schedule from We, requests for specific flights will be accepted up to 60-days prior to departure. An air deviation fee of $50 per ticket, plus the difference in airfare, is due and payable at time of flight confirmation and is non-refundable once charged. Additional fees/charges, including airline baggage fees are non-refundable and are the sole responsibility of the Traveler. All travelers are responsible to ensure they have the proper identification to travel with both the airline(s) and the cruise line.

Due to government security regulations, We require the following information at the time of booking to secure your air schedule: your full name as it appears on your passport including middle name, your date of birth, and gender. If traveling internationally, the airlines may also require your passport number, expiration date, nationality, residential address and destination address. Failure to provide this information may result in complete cancellation of your air schedule by the airlines without advance notice to Us. We cannot guarantee the rebooking of your original air schedule and additional airline fees/penalties may be assessed. Airline tickets and cruise documents will not be released until required information and additional payment is provided in full to Us. We highly recommends travelers to check-in for flights within 24-hours of departure, depending on your final destination and the government-regulated level of airport security in place at the time of travel. Connecting flights are booked per the rules of the airlines.

Arrivia Travel Documents

Travel Documents for the land-only portion of the Cruise Combo Package are sent via email approximately 14-days prior to the scheduled departure date. Travelers are still required to complete the Cruise Line's online registration process to obtain their Cruise Documents/Boarding Pass.


Arrivia Cruise Combo Package Change/Cancellation Fees*
All fees listed below are non-refundable and are in addition to the Arrivia & Cruise-Only Change/Cancellation Fees listed above.
*Cruise line fees that are more restricted will apply. For example, for Regent Seven Seas Cruises' penalties are more restricted and override the penalty structure below.
Fee Description
Processing Fee $20 per booking (see definition of Arrivia Processing Fee above)
Change Fee/Re-Ticket Fee $50 per person, $100 max per booking
Cancellation Fees/Penalties 121+ days prior to departure: $100 per each guest in booking* plus any additional cruise line penalties if applicable.
In addition, Arrivia will charge an additional $50 per person rebooking fee to the credit card on file at time of cancellation. This fee may be utilized as a Future Cruise Credit within one - year of your original travel date when booking with Arrivia.
120-90 days prior to departure: Full Deposit is non-refundable* plus any additional cruise line penalties if applicable. No FCC.
89-50 days prior to departure: 50% of full package price is non-refundable*. No FCC.
49-35 days prior to departure: 75% of full package price is non-refundable*. No FCC.
34-0 days prior to departure: 100% of full package price is non-refundable*. No FCC.
*At all times, after purchase, Travel Insurance and Airfare are non-refundable and in addition to the fees/penalties mentioned above.

Contact Information

Should you have any questions or suggestions regarding Our Terms and Conditions, Terms of Use, or Privacy Policy, please contact us at:

AlaskaCruises.com / Arrivia, Inc.
220 Congress Park Drive, Suite 330
Delray Beach, Florida 33445
Phone: 561-900-1867
Fax: 561-243-0007
Send us a message.

For Cruise Reservations, please call: Toll Free: 1-800-201-6937

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